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Unable to Receive Items From Point Shop

#1
I have wasted over 500 points by buying Weapon Role Packs off of the point shot and getting nothing. I lose the points nothing is said in chat " ? Pantz has Received a Worthless Double Barrel Shotgun" and nothing is added to my inventory. This is really aggravating and I need it to be fixed ( I am not asking for a refund of points but that would be nice.) I haven't tested this with buying Vanity in the point shop. I have quit and joined back, I restarted Gmod, and waited till a map switch 2 times.
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#2
I'll add you, I may be able to fix it
The king of dying by fall damage on a T round
"Nobody likes tits" -Ham and Cheese, 2K15
"I 100% swear I was a t" -DerpehBunniez
(responding to question about my rank) "Yes, finger is finger" -Kyi
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#3
this has happened to me too...
i yet to get my 15 items i bought on like tuesday..
plz halp
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